JT DOCLY

Support

Troubleshooting

Solve common issues with JT Docly.

Troubleshooting

Scan Quality Issues

  • Ensure good lighting without shadows
  • Place document on a flat, contrasting surface
  • Hold device steady when capturing
  • Clean your camera lens

    • Sync Problems

  • Check your internet connection
  • Force close and reopen the app
  • Sign out and sign back in
  • Ensure you have available cloud storage

    • OCR Accuracy

  • Rescan with better lighting
  • Use the manual correction feature
  • Ensure text is clearly visible and not blurry

    • App Crashes

  • Update to the latest app version
  • Restart your device
  • Clear app cache in device settings
  • Contact support if issues persist

    • Still Need Help?

    Visit our Support page or email hello@jtdocly.online.