Documentation FAQ

Frequently Asked Questions

How do I reset my password?

Go to the sign-in page and tap "Forgot password?" Enter your email to receive a reset link.

Can I use JT Docly offline?

Yes. Scanning and viewing work offline. Changes sync when you're back online.

How do I cancel my subscription?

Sign in to your web dashboard, go to Billing, and cancel your subscription. Access continues until the end of your billing period.

How do I export my data?

Contact support@jtdocly.online to request a full data export. We respond within 48 hours.